How do I pay my balance?
You can find payment details on your invoice. We accept payment by Electronic Bank transfer, debit card, credit card, cheque or cash. You can call us on…
How can I pay for a Late Booking?
Late Bookings departing within 12 weeks must be paid by debit or credit card. We can accept electronic bank transfer for late bookings, however, a credit…
Why do I have to pay a Single Supplement?
The reason for this supplement is that our contract with the owners/ hoteliers is commonly based on a price per room while our holidays are sold per person…
May I make special requests?
Any special request or requirement which is essential to your booking (dietary requirements, wheelchair assistance etc) must be made known to us in writing…
When will I receive the final flight timings?
The final timings will be advised with the documentation about two weeks before departure but, until that time, all the timings that we are able to give…
Who do I contact if I have an Online Dispute enquiry?
You can contact the European Commission Online Dispute Resolution (‘ODR’) Platform: You can register your complaint at http://ec.europa.eu/consumers/odr/…
I have just returned from a Travel Escapes holiday and want to send a letter of praise/complaint about my holiday. To whom should I write?
Please send any correspondence to: Travel Escapes,Suite 30 The Hyde Building,The Park,Carrickmines,Dublin 18 or e-mail: book@americantours.travelescapes.ie…
I want to cancel my booking or one of my travel companions from my booking. How do I do this?
The lead passenger on your booking must notify us of the cancellation, quoting the booking reference and the reason for cancelling. The cancellation will…
When will I receive my travel documents?
Travel documents are dispatched 14-10 days prior to departure. Alternatively, you can arrange to collect your travel documents from our office.…
What are the administration charges?
The usual administration fee is €40 per person plus any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.…